To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and is correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses.
All orders are subject to verification prior to processing and shipping.
We are required to complete a customs declaration with the retail value of the item(s) purchased, we cannot legally declare your order as a gift.
Items we cannot ship internationally are:
Hazardous Materials: Aerosol Spray and Lithium-Ion Batteries, Lighters.
Orders of any of these products will be canceled in our system.
Some inventory on our site is held in our U.S official stores, which are not able to ship internationally. If your order includes an item only available in a store we will send you an email notification.
The customer assumes the cost of any return shipping for refunds or exchanges.
During the order verification step, we may contact you by email to request additional information.
We will always do our best to assist you, but we do not hold responsibility for lost or stolen packages in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.
Delivery time will be affected by public holidays, mailing address, inclement weather, and international express company.
Due to the impact of the epidemic and the different policies of different countries, express delivery cannot guarantee the accurate time limit.